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Essay / Research Paper Abstract
3 pages in length. Even though the free ICQ (I Seek You) instant messaging software "continues to raise the bar with the most powerful and convenient features for a truly unique communications experience" (Anonymous, 2001), it has not been able to corner the market on issues pertaining to ease of use, a reality driven home by its most recent - and mandated - upgrade. Still, end users must find something appealing about the free program despite ease of use issues inasmuch as since its 1996 debut, ICQ "has evolved into a complete communications portal with an avid and loyal community…" (Anonymous, 2001). Bibliography lists 3 sources.
Page Count:
3 pages (~225 words per page)
File: LM1_TLC_ICQ.rtf
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Unformatted sample text from the term paper:
(Anonymous, 2001), it has not been able to corner the market on issues pertaining to ease of use, a reality driven home by its most recent - and mandated -
upgrade. Still, end users must find something appealing about the free program despite ease of use issues inasmuch as since its 1996 debut, ICQ "has evolved into a complete
communications portal with an avid and loyal community..." (Anonymous, 2001). II. TECHNICAL HELP AND EASE OF USE Attempting to contact technical support can be a frustrating lesson in futility
and is often much more aggravating than simply using another free program to complete the instant messaging tasks ICQ has not yet perfected. Once the caller is placed in
the virtual queue, it could be ten, twenty, forty minutes or more before a company representative is available to help assess the problem. Similarly, if email is the chosen
form of communication to reach technical support, it can easily be a matter of days before hearing back with a stock response that will oftentimes require a few back-and-forth emails
to finally get an accurate answer. These points in and of themselves can be the sole determinant as to whether the issue is so important that it is worth
the unknown wait or if the alternative is simply to split tasks between/among more than one instant messaging software. Companies seem to have the perception that people overuse tech
support, that they do so only because they are too lazy to read the documentation or troubleshoot by themselves. Actually, there is nothing LESS that consumers would rather do
than to call technical support. Believe me when I say that if we are calling tech support, we are probably very frustrated and even a bit angry. We
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