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Essay / Research Paper Abstract
This 7 page paper looks at the topic by reviewing literature and then analyzing the issue. Many suggestions are made for improving customer service in businesses related to culinary arts. Attention is paid to restaurant management. Total Quality Management is briefly discussed. Bibliography lists 5 sources.
Page Count:
7 pages (~225 words per page)
File: RT13_SA248cul.rtf
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Unformatted sample text from the term paper:
used to be, the truth is that there are companies that provide stellar service to its consumers and this shows on its bottom line. There is no where customer service
is more important than in culinary arts and its related industries. When people have a catered affair, or go to a restaurant, they consider it to be a special occasion
and they want to be treated well. Even for someone who frequents restaurants, there is attention to customer service. People who get shoddy treatment will go elsewhere next time. Examples
of poor service are legendary and consumers sometimes do not leave tips as reminders that customer service matters. The loss is more than just the wait staffs income, but also
in the ultimate success of an endeavor in the food industry. Today, gourmet foods are everywhere and even in the fast food business, there is attention to quality in the
food as well as the service. Success in any industry is dictated by customer satisfaction. Under this umbrella are many theories that restauranteurs and others in many industries embrace, one
of which is TQM or Total Quality Management. Total Quality Management essentially provides a paradigm shift in management philosophy for the enhancement of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe
and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM focuses the efforts of all members of an organization to continuously improve all organizational processes and increase value to
its customers, while at the same time maintaining and focusing on a clear vision of the organizations purpose (1996). Much of TQM depends on letting go of barriers within the
organization and between the organization and its stockholders or others who have interests in the company (1996). Total Quality Management has been utilized in a variety of industries.
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