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Essay / Research Paper Abstract
This 8 page paper presents a fictitious company, used as an example, to show how IT changes, with the use of a traditional SDLC model, can be beneficial. The paper looks at the problems the firm has had and how they were resolved . In the case study, the company decided to expand and update their systems. The entire process of system design and implementation, from concept to testing to end user training is explored. Bibliography lists 4 sources.
Page Count:
8 pages (~225 words per page)
File: RT13_SA012IT.rtf
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Unformatted sample text from the term paper:
I. Introduction SSA Marine, Ltd. is a small twenty year old firm, located in Connecticut, that sells marine insurance. Its customer base is rather old and the office supports a
staff of just fourteen. The people are divided into four departments, which are sales, billing, customer service and collections. Again, it is a small company, but has a substantial customer
base which had been built over the years. However, very recently a competitor opened its doors. SSA Marine realized that it would be in for a hard time as not
only has the new competitor tried to take business away, but SSA realized that it has had some problems. One problem involved several clients who were billed in error. There
have also been complaints to the president, Steven S. Althorp who essentially runs the business, from his employees, that their paychecks were incorrect. These small discrepancies have cost the company
time and money, and has created an image that makes it appear as if the company is behind technologically. This firm, SSA Marine, Ltd., a fictitious company created for illustrative
purposes, had decided to do something about their problems. Rather than just patch the errors, create manual billings, and write paychecks by hand, Althorp decided that the company would use
information technology to create strategic business advantages. It would use an outside IT company to come in and evaluate their systems to both correct errors, and enhance company image
and also to create a superior system to attract new business as well. The new system would include online accessibility for clients, a 24 hour per day web site, state
of the art billing practices and excellent customer service. II. The Systems Development Life Cycle Format When the IT company was called in to evaluate SSA
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