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Essay / Research Paper Abstract
3 pages in length. Servicing the public at any level is a difficult objective at best; when the service involves food, customers appear to display an even greater amount of dissatisfaction that manifests in three primary categories: the complainer, the idiot and the idler. No bibliography.
Page Count:
3 pages (~225 words per page)
File: LM1_TLCCustIgn.rtf
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Unformatted sample text from the term paper:
categories: the complainer, the idiot and the idler. The fundamental aspect of serving in the restaurant industry is to provide the customer with a pleasant dining experience by being personable,
efficient, organized and available. Sometimes, however, even when all of these requirements - and more - are successfully and consistently met, there are people who still find things to
complain about even when there is nothing truly wrong. This type of customer sets the mood early on for the dining experience that is about to ensue, inasmuch as
they arrive to the restaurant already expecting things to go wrong; when they do not, the complainer actively seeks out irrelevant problems that serve to put the food server on
the defensive. Nothing pleases this type of customer, because he or she does not want to be happy. It is obvious the complainer behaves like this in other
situations apart from being served in a restaurant; indeed, it is clear this type of customer is generally bitter toward and angry at the entire world. It is no surprise,
then, that the complainer goes to even greater lengths to be dissatisfied in direct relation to how busy the restaurant is at any given meal, with breakfast being the absolute
worst time for dealing with this person. The more the food server hustles to meet the often unreasonable requests, the more this type of customer becomes agitated at the
perceived incompetence of the server. As such, the complainer takes up a lot of the servers time, but far less than that of the idler, whose main objective is
to put the server to work as his private fetching servant. The idler is too lazy to do things for himself, so he believes it is within his boundaries as
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