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A 5 page outline addressing Social Security reform and recommending that the United States follow the Singapore example. Singapore has the highest personal savings rate in the world, thanks in large part to its Provident Fund. Singapore citizens contribute mandatory savings funds to three accounts, one of which they control. US politicians miss the point, viewing Social Security reform as an all-or-nothing proposition in which individuals control all of their retirement funds or none of them. The US could learn a valuable lesson from Singapore. Bibliography lists 5 sources.

A 7 page paper discussing the benefits that employers and employees can achieve with greater attention to workplace safety. The construction industry accounts for 20 percent of all workplace fatalities, and fully one-third of those result from falls. Accident rates can be high in the construction industry, as can be noncompliance with safety regulations or with simple common sense. There are costs involved in achieving full compliance, and those costs include money, time and behavior change. Financial cost is the most obvious, but behavioral change is the most difficult. Indications are that all of the costs involved yield positive return. Bibliography lists 13 sources.

This 43 page paper is written in two parts. The first part is an in-depth analysis of the airline industry. This includes a comprehensive SWOT analysis examines strengths weaknesses opportunities and threats, a PEST analysis, examining political, social economic and technological influences, and the use of Porters Five Forces model, examining the threat form existing and new competitors, the power of buyers and suppliers and the availability of substitutes, game theory, Kellogs model and the Uppsala Model. The second part of the paper examines British Airways (BA) as a company looking at their generic strategy that focuses on differentiation and some of their core competences such as the use of information technology, accounting and financial performance and Ansoff's Matrix and how all these factors fit in with the industry analysis in part 1 of the paper. (This paper is an extended version of paper TEairBA.rtf). The bibliography cites 27 sources.

A 41 page paper assessing customer satisfaction at Fakhrawi Bookshop, a two-location book publisher and retailer operating in Manama, Bahrain. The store’s owners seek to determine the level of satisfaction among its customer base, and whether that satisfaction extends to true customer delight. Toward that end, this paper discusses conditions that currently exist in Bahrain and provides an account of a survey of the company’s customers. Additionally, the paper the company’s external environment, including the political and technological environment in which the business operates as well as the government’s current efforts to promote tourism and the Bahrainisation of Bahrain business. Additional chapters discuss the marketing mix and applies marketing theory to operation of the company. Another chapter provides the results of a customer survey and identifies several alternatives for the business; and the final chapter summarizes the effort and makes recommendations for Fakhrawi Bookshop for the future. Includes 3 tables and an appendix containing the survey questionnaire. The Harvard style bibliography lists 41 sources.

An 11 page paper answering four questions about ecommerce. The questions are: (1) What are the legal and regulatory ramifications of operating an e-business? (2) What are three examples of possible ethical problems when running an e-business? (3) Discuss one e-Business failure (Webvan). Explain what happened and what you would have done differently. Explain whether or not the e-Business practiced sound financial planning and (4) Did e-Business play any role in Enron’s accounting problem? Bibliography lists 14 sources.

A 15 page account of a study investigating working conditions within a metropolitan police department in the Southeast, specifically as they relate to acceptance of women on the force. There has been and continues to be a movement away from the paramilitary view of law enforcement as agencies seek to become an integral part of the communities they serve, to focus as much on crime prevention as crime resolution. Rather than focusing so much on those who have and would break the law, police departments seek to build relationships with the communities they serve. Toward this end, increased diversity assists in creating and maintaining positive relationships with the community. Bibliography lists 13 sources.

A 15 page paper discussing production problems at Wilkerson, Inc., a small manufacturer of custom-sized, high-quality windows for sale to residential builders in the local (Tennessee) area. The sales department has been gaining increasing influence in manufacturing, to the point that production schedules are virtually meaningless as Sales continually brings “rush” orders to the production manager and is able to insist that the production department provide the product right away. Sales dictates all aspects of operation, including pricing that does not take into account all of the costs of production. The paper makes recommendations that can serve Wilkerson well, beginning with taking the sales force off the production floor. Includes 1 chart. Bibliography lists 7 sources.

A 53 page paper assessing customer satisfaction at Fakhrawi Bookshop, a two-location book publisher and retailer operating in Manama, Bahrain. The store’s owners seek to determine the level of satisfaction among its customer base, and whether that satisfaction extends to true customer delight. Toward that end, this paper discusses conditions that currently exist in Bahrain and provides an account of a survey of the company’s customers. Additionally, the paper the company’s external environment, including the political and technological environment in which the business operates as well as the government’s current efforts to promote tourism and the Bahrainisation of Bahrain business. Additional chapters discuss corporate social responsibility (CSR); the marketing mix; and applies marketing theory to operation of the company. Another chapter provides the results of a customer survey and identifies several alternatives for the business; and the final chapter summarizes the effort and makes recommendations for Fakhrawi Bookshop for the future. Includes 3 tables and an appendix containing the survey questionnaire. The Harvard style bibliography lists 44 sources.

10 pages in length. The benefit of being a foreign national residing in another member state has gained significant value with the application of the European Community's provisions on free movement. However, there are circumstances inherent to each individual that may preclude absolute inclusion into a new community, some of which are left up to the individual states to decide under umbrella protection of the EC. While it may be legally questionable as to the circumstances under which Reena was unable to secure work from various employers, there is no question as to the viable actions taken on account of her association with a French terrorist organization. Bibliography lists 8 sources.

4 pages in length. Given the proper circumstances, traditional Native American cultures could never have co-existed alongside European American cultures, inasmuch as neither one even remotely upheld the same attributes. The Native Americans lived their lives in accordance to a higher influence supported by their affinity with the land and its animals; theirs was a cultural existence built upon harmony and compassion. European colonists, by stark contrast, barreled through indigenous country with a 'slash and burn' mentality: To wipe clean any remnant of cultural presence that did not abide by their own myopic – and highly destructive – point of view. As such, there could never have been such a thing as 'proper circumstances' where the cultural rift between European colonists and Native Americans were concerned, illustrating how historical accounts of Puritan settlement were both accurate and inevitable. Bibliography lists 5 sources.

An 8 page essay that discusses the major points from General Wesley Clark's autobiographical account of the Kosovo war, Waging Modern War. While Clark agrees with the political objectives of the Kosovo campaign and successfully used military force to obtain these objectives, his description of his Kosovo experience paints a scenario in which this successful conclusion did not originate with the leadership of the Clinton Administration, Pentagon leaders or NATO. Clark argues that the Kosovo war could have been easily lost, first of all, because a lack of effective leadership led to fighting a war that was not defined as a war; the resistance of the Pentagon toward supporting the Kosovo war properly; and the constraints placed on NATO forces by legal advisers concerning tactical options. No additional sources are cited.

7 pages in length. Launched on March 1 of 2003, the Homeland Security Department has had a diversified impact upon local levels depending what adjustments have been imposed upon which sectors, with some – like David Walker, comptroller of the General Accounting Office – contending how it is "going to take years in order to get this department fully integrated" (Anonymous, 2002, p. 3). One thing is for sure, however: How profoundly the ripple effect will long be felt throughout all local levels of America. Critical to withstanding such tremendous change is for local governments to remain focused upon the Act's inherently positive elements. Bibliography lists 8 sources.

This 10 page paper considers the following statement. "Security in the world of e-commerce is focused on protecting information - information about accounts, credit card numbers, social security numbers, and identities. It is not about hardware or physical access. But there is a built-in paradox; e-Commerce systems must be open enough to be inviting to customers and users, and at the same time the systems must be difficult to penetrate to those who would steal the information. Achieving the balance that satisfies those opposing needs is the challenge of security in the e-Commerce world. Too much security pushes away the people you have invited; too little and valuable information can be stolen". The bibliography cites 7 sources.

A 7 page paper discussing the state of business for this manufacturer of cast iron wood-burning stoves. Seven specific questions address management accounting and strategy issues to conclude that Bridgewater should not presently drop one of its two products, but rather seek out methods of making the under-performing product more profitable. The paper suggests that it develop innovations presently not offered by competitors to be able to profit from first-mover advantage as it now enjoys with the product it plans to retain. Otherwise it will be facing the same situation when competitors begin offering similar products. Bibliography lists 1 source.

A 4 page essay that argues that Benjamin Franklin's autobiography offers readers insight into the eighteenth century. In his introduction to Benjamin Franklin's autobiography, Louis P. Masur comments that the text gives the reader insight into understanding the social context of the eighteenth century (2003, p. 7). Examination of Franklin's text shows that Masur's assessment is extremely accurate, as Franklin's account of his life aids the modern reader in understanding the worldview of American colonial intellectuals. In particular, Franklin portrays the eighteenth century emphasis on reason and rationality, which was the fundamental precept of the Enlightenment. No additional sources cited.

Charles Corn (1998) took exception to what he calls traditional historical accounts of Magellan’s unattained search for the unattained Spice Islands and specifically posits that Magellan was obsessed with Columbus’s western route and never made it to the islands due to the fact that he was pursuing other obsessions. While Corn quotes a few other historians, particularly Samuel Elliott Morrison and Leonardo Argansolo, he states that only the Spanish historians hold the view that Magellan ever visited the spice islands. Yet, a series of historical records maintained in Lisbon by Portugal historians have always held that Magellan never made it to the Spice Islands. 9 works cited. jvCrnMag.rtf

A 9 page paper discussing five investment firms, and comparing the services that each offers the individual investor. There are apparent tradeoffs involved with the use of online brokers rather than full-service investment services firms, but closer inspection reveals that largely only the size of the per-trade commission differs among them. Until the investor reaches a balance of more than $100,000 and then $500,000 where IPOs and investment research are available to account holders, in the final analysis there is very little real difference between full-service and discount brokers. The purpose here is to compare five such companies. Those selected are AmeriTrade, ShareBuilder, Harris Direct, BrownCo and Merrill Lynch, both full-service and online versions. Includes 1 table. Bibliography lists 3 sources.

A 3 page comparison of the cultures of each of these three groups. The time of the Spanish conquest of the New World was a difficult one for all concerned. Cultural differences accounted for the majority of the turmoil which erupted. The Inca and the Aztec were some of the first to suffer as a result of this turmoil. Their cultures were as different from the Spanish as night and day. At the same time, however, the precepts driving these three very distinct cultures were essentially the same as were their governmental structures. Bibliography lists 3 sources.

A 3 page research paper/essay that discusses 2 books by these authors. Authors Rodolfo Acuna (Occupied America, 2000) and Ernesto Galarza (Barrio Boy, 1971) both discuss the centrality of Mexican immigration to American history and progress, but they do so from different perspectives that each shed light on Mexican immigrant experience. Acuna focuses on the role of Mexican immigrant labor to the success of agricultural endeavors in the US Southwest and how this contributed significantly to American prosperity. Galarza's book, as an autobiography, is a more personal account that reveals the route that naturalized Mexican-Americans have been compelled to follow in order to achieve success in the US. No additional sources cited.

A 3 page essay that examines 2 texts and their historical perspective on Mexican American experience. Ethnocentrism is defined as the tendency to evaluate all other groups of people according to the values, standards and cultural traditions of one's own group. In other words, ethnocentrism connotes the idea that the way a particular society acts, believes, worships, and lives is the one "right" way and all others are perceived as "pagan," "primitive," or simply "wrong." Racism and bigotry find their roots in ethnocentrism and while racism is acknowledged in contemporary Western society as wrong, the roots of ethnocentrism are much harder to eradicate. This is shown by the scholarship of Rodolfo Acuna and Miguel Leon-Portillo and their accounts of classical indigenous and early mesoamerican history. Bibliography lists 2 sources.

An 11 page research paper that address hospital quality. Hospitals in industrialized countries account for roughly 40 percent of total healthcare spending (Blendon, et al, 2004). Considering this, it is not surprising that hospitals generally stand at the center of effects to improve the quality of healthcare service while also controlling costs. In order to accomplish such a task, the first goal must be to establish standards against which quality can be evaluated. This literature review examines how hospital quality service is defined in relevant literature. The resulting information is then used to formulate an instrument for evaluating quality, both quantitatively and qualitatively, by employing a sample group made up of medical and healthcare providers as well as the patients they serve. Bibliography lists 12 sources.

A 10 page essay that contrasts and compares the principle of logopoeia in Ezra Pound's Canto II and Eliot's The Waste Land. Ezra Pound defines the poetic term "logopoeia," as "'the dance of the intellect among words'" (Pound How to Read 939). By this Pound means that words not only have a direct surface meaning, but the poet also takes into account connotations and "special habits of usage" (Pound How to Read 939). Logopoeia is so vocabulary specific that it cannot be translated, but Pound feels that the attitude of mind that it expresses may be convened in another tongue through a paraphrase, although he seems to feel that this is not likely. This poetic term applies aptly to Pound's Cantos and to T.S. Eliot's The Waste Land. Examination of Canto II and Eliot's masterpiece demonstrates the essence of logopoeia, as each work has complex imagery, which presents complex and multi-layered meaning that requires not only a detailed knowledge of English, but also a detailed background in English and classical references. Bibliography lists 3 sources.

A 5 page book review of this text. Colonel W.A. Graham's The Story of the Little Big Horn was first published in 1926. Not surprisingly, Graham uses the language of the time in describing the battle of the Little Big Horn, which was a resounding defeat of American troops under the leadership of Major-General George Armstrong Custer, the battle which soon became known as a "massacre" in the mainstream press. Graham uses the language of the time--whites are described as "forward-looking people," Native Americans are "savages," and the plunder of Native American land is pictured in terms of American Manifest Destiny (Graham 3). Nevertheless, despite this prejudicial and highly biased language, Graham's book does attempt to offer a fair and historically account of the battle and he pictures it as a clash between civilizations, rather than as a "massacre" by "savages." No additional sources cited.

A 9 page essay that contrasts and compares the writing of 3 medieval theologians. At their most fundamental level, the writing of medieval theologians Thomas Aquinas, Bernard of Clairvaux and Saint Bonaventure are in agreement with each other in that they each perceive the relation between love and knowledge as being intrinsically intertwined and interconnected with the context of human experience. However, in the centuries since the medieval period, the mindset or worldview of Western civilization has changed, as defining precepts moved from a focus on God towards a focus on rationality. Consequently, the scholasticism of the Middle Ages is often difficult for the modern reader to fully appreciate or understand. Due to this fact, the writing of Bernard of Clairvaux provides the most compelling account of the relationship between love and knowledge as it fits better with the modern worldview that still tends to rely on the rational perspective of the Enlightenment. Bibliography lists 3 sources.

A 6 page essay/research paper that looks at Gloria Feliciano's play "Between Blessings," which is a poignant account of a twenty-eight year old Puerto Rican son, Diego, finally telling his proud, macho, traditionalist father that he is gay. In this work, Feliciano's use of language and dramatic devices serves to expand the scope of the play beyond the immediate domestic situation between father and son and, in so doing, brings up issues of culture and religiosity, specifically the stand of the Roman Catholic Church on homosexuality. This factor of the play is achieved by framing the confrontation between Diego and his father within scenes that feature a family friend, Father David, a priest who is also homosexual. Bibliography lists 4 sources.