Sample Essay on:
Telecommunications Fault Complaints

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Essay / Research Paper Abstract

5 pages in length. The writer discusses 15 potential fault complaints and their recommendations for solution. Bibliography lists 3 sources.

Page Count:

5 pages (~225 words per page)

File: LM1_TLCfault.doc

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Unformatted sample text from the term paper:

lines is to bury them; for buried lines, make sure no external elements are interfering with the lines (Anonymous, 1999, p. release_07.html). II. CALLS DROPPING OUT After response within a period of twenty-four hours, the technician will check the integrity of the lines for possible breaks or damage. If that is found to be the problem, recommendation is to secure the exposed line from any further infiltration. III. NO DIAL TONE Once the consumer verifies that the phone line is properly plugged into the outlet, the technician will respond within the next twenty-four hours to check if the outside line has been severed or otherwise separated from its connection. If this is the case, the technician will attempt to determine what may have done the damage and properly encase the wiring as a means by which to avoid the same problem from occurring again. IV. CROSSED LINES The fault complaint of crossed lines is a relatively easy issue to resolve, in that the technician - after responding within twenty-four hours of the complaint - must first identify which wires are crossed and then correct the circuitry. V. UNABLE TO MAKE/RECEIVE CALLS When a customer files a complaint about not being able to make and/or receive calls, a technician will be dispatched out within twenty-four hours of the call to find out if the trouble exists with the local company lines or with the larger carrier. When the larger carrier is responsible for the outage, there is nothing either the local company or customer can do to resolve the problem other than wait. VI. DELAY IN REPAIR Typically, telecommunications companies try to respond to fault complaints within a short period of time; however, sometimes this is not possible. When repair is delayed, ...

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