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Essay / Research Paper Abstract
This 3 page paper presents examples of two companies that have been using E-learning in their employee training programs. The companies, Circuit City and Wal-Mart, while both retailers, are vastly different organizations. The writer describes the programs put in place by each company, the goals of the programs and the outcomes. Bibliography lists 2 sources.
Page Count:
3 pages (~225 words per page)
File: MM12_PGelrn.rtf
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Unformatted sample text from the term paper:
as training that is provided through computer applications. The value of electronic training has been recognized in all sorts of industries from sales to manufacturing and it is a business
that is growing dramatically. Many companies have made the leap to 100 percent E-training models. Circuit City is one that made that change in 2000. One salesperson, Harris, did not
like to read so he decided that he could simply scan through the companys tutorial on digital camcorders (Lord, 2001). Then, he saw all the other salespersons who had taken
the E-learning tutorial seriously making multiple sales and gaining large commissions (Lord, 2001). They had taken the time to complete the entire tutorial and gain new knowledge regarding this new
product. Harris returned to the computer lab in the back room of his store and literally gobbled up every course offered (Lord, 2001). A year later, he was the
top salesperson in his store (Lord, 2001). He had gained the knowledge and training that allowed him to counsel customers on every feature of all 18 models of digital
camcorders, all models of computers, and all models of televisions (Lord, 2001). Wal-Mart is another company that has been using e-learning for years (Brumback, 1995). This company, intent on providing
information to all of its employees, uses a multi-media ongoing training program (Brumback, 1995). They call the system Computer-Based Learning (Brumback, 1995). Each store has between one and five computer
terminals with a CD-ROM and magneto-optical disk drives (Brumback, 1995). Employees can select the disks that address their specific jobs (Brumback, 1995). When a company procedure changes, the disks
are updated directly from Wal-Mart headquarters (Brumback, 1995). The addition of this very costly system has reduced employee turnover dramatically while it has increased learning retention by 70 percent (Brumback,
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