Here is the synopsis of our sample research paper on The State of Customer Service in the Modern Business Arena. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
This 25 page paper provides an overview of the current literature in regards to the nature of customer service and the changes in customer service in recent years. This paper integrates a view of customer service in retail, call centers, and in e-commerce, and the reasons and causes of poor service. Further, this paper also considers why it is so important for business to turn this trend around and suggests some ways that employers can refocus on customer service, including a view of quality principles (TQM). Bibliography lists 20 sources.
Page Count:
25 pages (~225 words per page)
File: MH11_MHCusSer.rtf
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