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Essay / Research Paper Abstract
A 5 page paper discussing the similarities and differences between these two approaches to organizational change. Too often, proponents of Total Quality Management (TQM) and Business Process Re-engineering (BPR) believe that their favored change initiative is the only valid one in all circumstances, and many believe that the two approaches are mutually exclusive. Such is not the case: TQM and BPR both work for the ultimate goal of higher efficiency, and they share several common characteristics. Their differences are very different, in that TQM is driven from the bottom up, requires time and can never be called "finished;" while BPR is driven from the top down and is accomplished rather quickly. Aside from their beginnings and their endpoints, however, the two approaches to organizational change are far more similar than they are different. Includes one table. Bibliography lists 7 sources.
Page Count:
5 pages (~225 words per page)
File: CC6_KStqmBPR.doc
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